We ship UPS ground and promise to ship within 5 business days from order date unless an item is on backorder. If an item is on backorder we’ll promptly give you an ETA date. You are free to cancel any backorder items if the ETA doesn’t suffice. No returns on undamaged items. For damaged items, take a picture of the item and shipping box and send to email@example.com to receive a replacement item. We charge $7 flat rate shipping on regular items and $15 shipping on oversized items.